juan356 Privacy Policy: How We Handle Your Account Data
This Privacy Policy explains what personal information juan356 collects when you access our lobby, create an account or complete a transaction using local payment rails like GCash, Bank Transfer or PESONet — and exactly how we use, protect and store that information. Access to our platform depends on local law and is available only where permitted in eligible regions.
Account data handled directly by juan356
Local payment context: GCash, PESONet, Bank Transfer
Your rights to review and correct records
Contact path for data questions
POLICY SCOPE DETAIL
What Data We Collect and Why We Hold It
When you register an account with us, we collect the details you provide during sign-up: your name, contact email, mobile number and the identity documents required to verify your account under applicable rules. When you fund your account through GCash, PESONet or Bank Transfer, our system records the transaction reference, amount and the payment channel you chose — not your full card or e-wallet credentials, which remain with the respective payment provider. We also collect device and session data: the browser type, IP address and session timestamps tied to your login events. This information lets us detect unusual access attempts and keep your account secure. We hold transaction records for the period required by applicable law in your eligible region; once that period ends, records are removed from active storage according to our internal retention schedule. We do not sell your personal data to third parties. Where we share data with service partners — for example, payment processors or identity-verification providers — those partners are bound by confidentiality obligations and may only process your data for the purpose we specify. The current state of your stored data is accessible through your account dashboard after login.
GCash Transactions
When you deposit or withdraw via GCash, we log the transaction reference and channel name. Your GCash credentials stay with GCash; we receive only the confirmation token and amount your account receives.
PESONet and Bank Transfer
Bank Transfer and PESONet records are retained for the period required by applicable local regulations. The reference numbers are visible in your transaction history inside your account wallet after login.
Identity Records
Documents submitted for account verification are held securely and accessed only by authorised staff handling verification or a valid legal request. They are not shared with game-content studios.
Session and Device Data
Login timestamps, IP addresses and device type are logged to protect your account from unauthorised access. You can review recent login events from your account security page.
POLICY BOUNDARIES EXPLAINED
Where This Policy Applies and What It Covers
This policy applies specifically to personal data processed by juan356 in connection with your account. It is worth understanding which activities fall within this policy and which involve third-party services that operate under their own terms. The four areas below set out those distinctions clearly so you know who is responsible at each point in your account journey.
Account Access and Login
All data created when you log in — session tokens, device identifiers, login timestamps — is covered by this policy. We control how that data is stored and for how long. If you believe a session was not yours, contact support through the channels listed on this page.
Transactions Through Payment Channels
Your payment instructions to GCash, PESONet or Bank Transfer are processed by those providers under their own privacy policies. Our policy covers the record we receive — the reference, amount and channel — not the data you share directly with the payment provider.
Site and Lobby Content
Browsing activity inside the lobby — which game categories you view, how long a session runs — is logged by us for product and security purposes. This data is held internally and is not passed to game-content studios such as Pragmatic Play, JDB or Spadegaming.
Third-Party Linked Services
If you access a link that takes you outside juan356 — for example, a payment provider portal or an identity-verification service — that site's privacy policy governs. We are not responsible for data practices on external sites, even where we refer you there.
YOUR ACCOUNT RIGHTS
Practical Steps to Exercise Your Privacy Rights
You have concrete actions available to you under this policy, and each one has a clear path inside your account or through our support channel. Reviewing your stored records is the starting point: log in, head to the account settings page, and your profile data and transaction history are both visible there without needing to contact us. If any detail is wrong — a misspelled name, an outdated mobile number — you can submit a correction request directly through the account settings form; our team reviews and applies confirmed corrections to active records. For questions that go beyond self-service — such as asking what data we hold that is not visible in your dashboard, or requesting that records be removed once the required retention period has passed — the right path is our privacy support channel. We aim to acknowledge data-related requests within the working timeframe set out in applicable local rules for your eligible region. Every request is logged with a reference number so you can follow up if needed.
Review Your Records
Log in to your account, then open account settings to see your stored profile data and the full transaction history tied to your wallet, including GCash and Bank Transfer entries.
Correct Account Details
Use the edit fields in account settings to flag incorrect information. Submit the correction form and our verification team will review it against the documents on file for your account.
Raise a Data Question
For questions not answered in your dashboard — such as data categories we hold from a past session — send a message through the privacy support channel. Include your registered email so we can match the request to your account.
Request Support on Retention
Once the legally required retention period for your data has passed, you may request removal. Contact us through the privacy channel; we will confirm the applicable period for your account and eligible region.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
If you have a specific question about how we handle your data, or you want to act on any of the rights described in this policy, the contact paths below are the right starting point. Choose the channel that suits the nature of your request — the privacy email is the formal route for data requests that require a written record.
Privacy Support Email
Send your data request or policy question to our dedicated privacy email. Include your account-registered email address and a brief description of what you are asking about. All formal data requests are handled through this channel.
Live Chat Support
For general questions about what this policy means for your account, live chat is the quickest path. Our support team can clarify policy language, point you to the right account settings page or escalate to the privacy team where needed.
Account Settings Self-Service
Many data actions — viewing your profile, updating contact details, checking transaction records linked to GCash or PESONet — are available directly in your account dashboard without needing to contact support at all.
DATA HANDLING PRACTICES
How We Protect and Manage the Data We Hold
Our approach to data handling covers four areas: how data moves, how long it stays, who can see it and how you request a change. Each area is described below with the practical detail that matters for your account.
Data Security and Storage
Account data — including identity documents, session logs and transaction references from Bank Transfer or GCash activity — is stored on access-controlled servers. Only authorised staff with a verified operational need can view stored records. Login events and access attempts are logged separately for security review.
Cookies and Session Tracking
We use session cookies to keep your lobby session active while you browse and to remember language and display preferences. Analytical cookies help us understand which pages are accessed most often. You can adjust cookie preferences from the cookie settings link in the site footer; disabling certain cookies may affect lobby functionality.
Data Retention Schedule
Transaction records and identity documents are held for the period required under the applicable rules for your eligible region. After that period, records are removed from active storage according to our internal schedule. The current retention period that applies to your account is noted in the full policy document accessible after login.
Policy Updates and Notification
When this policy changes in a material way, we post a notice on the account dashboard and update the effective date at the top of the policy page. Continuing to use your account after a notified change means you have seen the updated terms. If you disagree with a change, the right step is to contact us through the privacy channel before continuing.
POLICY FAQ
Common Questions About Your Privacy and Account Data
These are the questions we receive most often about this policy. If your question is not answered here, reach out through the privacy support email or live chat and we will respond with the specific information that applies to your account.
What personal information does juan356 collect when I register?
We collect your name, email address, mobile number and the identity documents you submit during account verification. We also log the device type and IP address associated with your registration session. This information is used to verify your identity and secure your account.
Can juan356 see my GCash or bank account details?
No. When you transact via GCash, PESONet or Bank Transfer, your credentials stay with those providers. We receive only the transaction reference, the amount credited to your account wallet and the name of the channel you used. We do not store full e-wallet numbers or bank account details.
How do I find out what data is stored on my account?
Log in and open your account settings page. Your profile data and transaction history are visible there. For data categories that are not shown in the dashboard — such as security logs or identity records — send a request through the privacy support email with your registered account email address.
How long does juan356 keep my account records?
We hold transaction records and identity documents for the period required by applicable rules in your eligible region. Once that period ends, records are removed from active storage following our internal schedule. The specific retention period for your account is noted in the full policy document, which is accessible after login.
Who can I contact if I think my data has been handled incorrectly?
Send a message to our privacy support email and include your account-registered email address along with a description of the concern. For urgent account-security issues — such as a session you do not recognise — use live chat for a faster initial response, and the team will escalate to the privacy channel as needed.
Does this policy apply when I click a link to an external payment or verification page?
No. Once you leave juan356 and land on a third-party page — such as a GCash portal or an identity-verification service — that site's own privacy policy applies. We are not responsible for how external services handle data you submit directly to them. Check their policy before submitting sensitive details.
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